Privacy Policy

Overview

Lakeshore Poured Walls Inc. ("we," "us," or "our") provides poured-wall concrete foundation services in West Michigan. This Privacy Policy explains what information we collect when you visit our website, request an estimate, contact us, apply for a job, or work with us on a project, and how we use and protect that information.

By using our website, submitting a request, or signing a service agreement, you agree to the practices described in this policy.

Information We Collect

Information you give us. When you request an estimate, contact us, apply for a job, or sign a service agreement, we collect the details you provide — such as your name, email address, phone number, project or jobsite address, project details and measurements, and any plans, photos, or documents you upload.

Project and account information. If you have a customer, builder, or crew portal account, we store the information needed to run your projects, including estimates, invoices, payments, schedules, inspections, change orders, documents, and messages exchanged through the portal.

Information collected automatically. Like most websites, our site may record basic technical information such as IP address, browser type, device type, pages viewed, and referring pages, along with cookies or similar technologies used to keep the site working and to measure traffic.

How We Use Information

We use the information we collect to run our business and serve your project, including to:

• Prepare and deliver estimates, contracts, invoices, and project updates
• Schedule jobs, inspections, and deliveries, and communicate with you about them
• Process payments and maintain our accounting and financial records
• Respond to inquiries, job applications, and service requests
• Operate and support the customer, builder, and crew portals
• Maintain safety, inspection, warranty, and job documentation
• Improve our website, our services, and our internal operations
• Comply with legal, tax, insurance, and licensing obligations

How We Share Information

We do not sell your personal information. We share it only with service providers who help us run our business, and only as much as they need to do that work.

• Payment processors, to collect deposits and invoice payments
• Accounting software, to record invoices, expenses, and payments
• Email, text message, and hosting providers, to deliver messages and run this website and our portals
• Scheduling and document storage tools, to manage project calendars, plans, and files
• Our own team members and, where relevant, subcontractors and suppliers working on your project
• Professional advisors such as attorneys, accountants, and insurers, when needed
• Government agencies, when we are legally required to report or respond

Cookies and Analytics

We use cookies and similar technologies to keep you signed in to the portals, remember your preferences, and understand which pages are useful to visitors. You can block or delete cookies in your browser settings, but some parts of the site — including the portals — may not work properly if you do.

Text Messages and Email

If you provide a phone number or email address, we may contact you about your estimate, project, schedule, or invoices, and occasionally about service updates. You can opt out of marketing messages at any time by replying STOP to a text message or using the unsubscribe link in an email. You may still receive transactional messages about an active project or account.

How Long We Keep Information

We keep project, warranty, and accounting records for as long as needed to serve you and to meet legal, tax, insurance, and licensing requirements, which can be several years after a project is complete. Job applications are kept as long as needed for hiring purposes. When information is no longer needed, we delete or securely dispose of it.

Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold, including access controls for our team and encrypted connections for data in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

You may ask us to review, correct, or delete the personal information we hold about you, or ask us to stop sending marketing communications. Contact us using the details below and we will respond as required by applicable law. We may need to keep certain records to comply with our legal, tax, and contractual obligations.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.

Third-Party Links

Our website may link to third-party sites that we do not control. Their privacy practices are their own, and we encourage you to review their policies before providing information.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision, and material changes will be posted on this page.