Terms of Service

Agreement to These Terms

These Terms of Service govern your use of our website and any customer, builder, or crew portal we provide, and describe the terms on which we provide our services. By using our website, submitting a request, or signing a service agreement, you agree to these terms. If you do not agree, please do not use the site.

Our Services

Lakeshore Poured Walls Inc. designs, forms, and pours concrete foundations and related flatwork for residential, commercial, agricultural, and retaining-wall projects in West Michigan. Our website and portals are provided to help you request estimates, review project information, and communicate with us.

Information on this website is for general reference only. It is not engineering, architectural, or legal advice, and it does not replace a written estimate or a signed contract.

Estimates and Pricing

Estimates are based on the information available to us at the time, including the plans, dimensions, and site conditions you share with us. Estimates are valid for 30 days from the date issued unless stated otherwise.

An estimate is not a contract. Pricing may need to be revised if plans change, if site conditions differ from what we were shown (including soil, access, utilities, or excavation conditions), if required permits or inspections change the scope of work, or if material prices change materially before work begins. Any revision will be provided to you in writing before we proceed.

Scheduling, Weather, and Site Access

Project dates are estimates and depend on weather, concrete supply, inspection schedules, and the readiness of your site. Concrete placement is weather-sensitive, so we may delay or reschedule a pour to protect the quality of the work.

You agree to provide safe, clear access to the work area, to have the site prepared as we have agreed, and to move vehicles, animals, and obstructions before our crew arrives. Delays caused by site conditions or limited access may affect scheduling and cost.

Payments

A deposit is typically required to schedule work. The amount and schedule of payments are stated on your estimate and service agreement.

We accept checks and ACH transfers at no additional cost. We also accept credit cards; a convenience fee of 3% applies to card payments. Unless stated otherwise on your invoice, balances are due within 30 days of the invoice date.

• Invoices not paid when due may be subject to a late charge where permitted by law and where stated on the invoice.
• We may pause work on an account that is past due.
• Returned or failed payments may incur a fee.
• Unpaid amounts may be pursued as allowed by Michigan law, including our mechanics' lien rights.

Change Orders

Any change to the scope of work — including added wall, different dimensions, added flatwork, or changed site conditions — will be documented with a written change order showing the added cost and any schedule impact. Work on a change order proceeds once you approve it.

Warranty

We warrant our workmanship for two years from the date of substantial completion against defects in our workmanship and in the materials we supplied.

This warranty does not cover: damage caused by settlement or movement of soils we did not prepare; water intrusion caused by grading, drainage, or downspouts that others change or fail to maintain; damage from freezing and thawing where proper backfill or drainage is not provided or maintained; modifications, repairs, or coatings applied by others; surface cracking that does not affect structural integrity; or damage from vehicles, equipment, or loads placed on the work beyond its design.

Warranty claims must be made in writing to the contact below within the warranty period. Our obligation is limited to repairing or replacing the affected work, at our option.

Your Responsibilities

To help your project go smoothly, you agree to:

• Provide accurate plans, dimensions, and site information
• Help obtain owner-side approvals, easements, and homeowners association approvals
• Disclose known private utilities, septic systems, and other buried items on the property
• Keep the site accessible and safe while our crew is working
• Maintain proper grading, drainage, and downspout discharge after completion

Portal Accounts

Access to the customer, builder, and crew portals is provided for your convenience in managing your projects. You are responsible for keeping your login credentials confidential and for activity that occurs under your account.

You agree not to attempt to access data that does not belong to you, interfere with the operation of the portals, or upload unlawful or harmful content. We may suspend or revoke portal access at any time.

Documents, photos, and information you upload remain yours. You grant us permission to store, use, and share them as needed to complete your project.

Intellectual Property

The content on this website — including text, photographs, project images, our logo, and page design — is owned by Lakeshore Poured Walls Inc. or used with permission, and may not be copied or reused without our written consent. Plans and documents you provide to us remain yours.

Limitation of Liability

To the fullest extent permitted by law, our total liability arising out of or relating to our services is limited to the amount you paid us for the specific work giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages, including lost profits, lost rent, or delay costs.

Nothing in these terms limits any liability that cannot be limited under applicable law.

Third-Party Services and Links

Our website may link to third-party sites or services that we do not control. We are not responsible for their content, availability, or practices.

Communications

By providing your phone number or email address, you consent to receive messages from us about your estimates, projects, schedules, invoices, and service updates. Message frequency varies, and message and data rates may apply. Reply STOP to opt out of text messages or use the unsubscribe link in an email. You may still receive transactional messages about an active project or account.

Governing Law and Disputes

These terms are governed by the laws of the State of Michigan, without regard to its conflict-of-law rules. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Michigan that have proper jurisdiction, and both parties consent to venue there.

Severability and Entire Agreement

If any provision of these terms is found unenforceable, the remaining provisions remain in full force and effect.

These terms, together with your signed service agreement and any approved change orders, are the entire agreement between us regarding your project and replace any prior discussions. If a signed service agreement conflicts with these terms, the signed service agreement controls.

Changes to These Terms

We may update these terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our website or services after changes are posted means you accept the updated terms.